Terms of service

1. Who we are

Arregio is a service of Aro & Pedal SRL, RNC 101570059, with its address at Av. 27 de Febrero núm. 112, Don Bosco, Santo Domingo, Dominican Republic. In these terms, "Arregio" and "we" mean that company, and "you" means your shop and the people who use its account.

2. The service

Arregio is a system for running repair shops: orders, customers, devices, quotes your customer approves online, WhatsApp and email notifications, parts, commissions and reports.

We improve it often, so features may change. If we remove something important from your plan, we give you 30 days' notice.

3. Your account

• You must be at least 18 and use Arregio for a business.
• The details you give when you sign up must be true and up to date.
• Keep your password safe. You are responsible for what is done with your account, for the users you invite and for the permissions you give them.
• If someone gets into your account without permission, let us know right away at [email protected].

4. Plans, trial and payments

• Free plan: no cost and no expiry. It has volume limits (orders per month, users, branches and storage), published at arregio.com/pricing.
• Trial: when you create your account you get 14 days of the Pro plan, or Business if you choose it, with no card. When it ends, you stay on the free plan unless you choose a paid one.
• Paid plans: charged in advance, in US dollars, monthly or yearly, and renewed automatically until you cancel. Lemon Squeezy handles the charge, acts as the seller and issues the invoice, and may add taxes depending on your country.
• Failed payment: if a payment fails, you have 7 days to update your payment method; then your account moves to the free plan and your data stays.
• Pause: while a subscription is paused, your shop works on the free plan; when you resume it, your plan comes back.
• Cancelling: from the app, whenever you want. The plan runs until the end of the period you paid for; then your account moves to the free plan and your data stays.
• Refunds: if a paid plan doesn't work for you, we refund your money if you ask within 30 days of your first payment. Write to [email protected]. After that, cancelling stops future charges, but the current period is not refunded.
• Prices: we may change them. We let you know 30 days in advance and the new price applies from your next renewal.

5. Your data and your customers' data

What you enter in Arregio belongs to your shop. You allow us to store and process it only to provide the service, as explained in the Privacy policy.

Your shop is responsible for having its customers' permission to enter their data and send them notifications. You can ask us for a copy of your data at [email protected].

6. Acceptable use

You may not use Arregio to:

• Do anything that breaks the law.
• Send advertising or messages your customers didn't ask for. WhatsApp notifications must follow WhatsApp's policies.
• Access other people's accounts, get around your plan's limits or disrupt the system.
• Upload viruses or harmful code.
• Resell the service without an agreement with us.

If these terms are not followed, we may suspend the account. We warn you first, unless there is a serious risk to other shops or to the system.

7. Availability and support

We do what is reasonable to keep Arregio working at all times, but there may be outages for maintenance or provider failures. Delivery of notifications also depends on WhatsApp, email and each customer's phone, so we can't guarantee every one arrives.

We give support in Spanish at [email protected].

8. Intellectual property

Arregio's system, brand and design belong to Aro & Pedal SRL. While you have an account, we allow you to use it in your shop. Your data, your logo and your brand remain yours.

9. Liability

Our total liability to you is limited to what you paid us in the 12 months before the claim. We are not liable for lost profits or indirect damages. Nothing here limits rights that the law does not allow to be limited.

10. Closing the account

You can close your account from Settings; you can reactivate it for 30 days. We may close it if these terms are not followed, or if we stop offering the service; in that case we give you 30 days' notice so you can ask for a copy of your data.

11. Changes to these terms

If we change them in an important way, we give you 30 days' notice by email or in the app. If you keep using Arregio after that date, you accept the new terms.

12. Governing law

These terms are governed by the laws of the Dominican Republic. If a disagreement comes up, write to us first at [email protected] to solve it; if it isn't solved, the courts of Santo Domingo decide.

13. Contact

• Email: [email protected]
• Aro & Pedal SRL, Av. 27 de Febrero núm. 112, Don Bosco, Santo Domingo, Dominican Republic.